Refund policy

Exchange & Refund Policy

Exchange

We accept exchanges within 14 days from the delivery date. The product must be unused and in the same perfect condition, with fully intact packaging. Our team inspects the item before approving the exchange. All shipping fees associated with exchanges are charged to the customer. Exchanges must be for the same original amount or higher.

Refund (change of mind)

Returns for change of mind are accepted upon delivery or within 24 hours of the delivery date only. After this window no returns are allowed. The customer pays the delivery fee for a return.

Faulty or defective products

Report the issue to our team within 24 hours of delivery by emailing gameguru.eg@gmail.com with: order or mobile number, full name, a description of the defect, and clear photos of it. Our customer service team will assess the case and reply within 48 hours.

If a manufacturing defect is confirmed, you can either return the item for a full refund or request a replacement. You will not pay for delivery again.

Refunds are made only by InstaPay, CIB or Vodafone Cash. No refunds are made in cash, even if you paid in cash.

Customized orders

No refunds or exchanges are allowed for customized orders.