Our Fair Play Promise

EXCHANGE POLICY

We accept exchanges within 14 days from delivery date. Product must be unused and in same perfect condition with fully intact packaging. Our team has to inspect the item first before we approve the exchange request to make sure the above conditions are met. All shipping fees associated with order exchanges are charged on the customer. Exchanges must be with the same original amount or higher. 

REFUND POLICY

In case of change of mind, we offer returns either upon delivery or within 24 hours from delivery date only. After this time frame, no returns are allowed anymore. In case of return, the customer pays for the delivery fee. 

In case of faulty/defected products, the issue has to be reported as soon as possible to our team within 24 hours from delivery date and we can offer a refund only if proven it’s a manufacturing defect. In such case, you need to drop us an email on gameguru.eg@gmail.com in which you will provide us with the following information for case assessment: order/mobile number, full name, explanation of defect, and images where the defect(s) are clearly shown. Our customer service team will then assess the case and get back to you within 48 hours.

If proven it was a manufacturing defect, you have two options: either return the item completely and request a full refund or request a replacement for the defected product, in which case you will not pay again for delivery. Refunds are only made on InstaPay, CIB, or Vodafone Cash (no refunds are made in cash even if paid in cash).

For customized orders, no refunds or exchanges are allowed.