After-sales Service Policy

GameGuru products are designed and manufactured in Egypt. If something goes wrong, we will make it right.

What is covered

Manufacturing defects and damage that occurred before delivery, on products bought from GameGuru.

How to claim

Email gameguru.eg@gmail.com or message us on WhatsApp (+20 128 638 0008) with your order or mobile number, full name, a description of the problem, and clear photos. We reply within 48 hours.

What we offer

Defects reported within 24 hours of delivery: a replacement or a full refund, as set out in our Exchange & Refund Policy. You do not pay delivery again for the replacement. For any other issue, contact us and our team will review the case.

What is not covered

Damage from misuse, drops or impact, liquids, modifications, normal wear and scratches over time, and loss of small parts after delivery.

Care

Clean acrylic with a soft dry cloth.